Research-driven insights that inform accessible design decisions. From inclusive healthcare testing to bold field research, I uncover user needs that drive meaningful business solutions.
Cancer patients and caregivers struggled with website navigation and accessibility barriers. I directed usability testing with 16 participants, designing an ethical, empathetic research protocol for this vulnerable population.
Healthcare professionals needed efficient access to IBD treatment information, but the navigation didn't align with clinical workflows. I led testing with 16 GI doctors and NPs/PAs, designing a protocol that respected their severe time constraints.
An automotive company launched a blog without user research. I directed in-context field usability testing in a retail store with real customers, discovering their laptop-first design was completely unusable for their mobile-heavy workflow.